FAQ

What way can I order cards?

Currently we have three different ways to place orders.
You can order cards directly online and fill out the online order form(s) and email us your images afterwards.

Alternatively you can email us your order and we will get in touch with you to confirm that we have received it and to arrange the payment of the deposit to commence the design.

You are also welcome to visit our office in Westport to discuss your ideas of the design in person. We would ask you to arrange and appointment prior visiting our office to ensure our full attention.

Orders sent in by post are also accepted.

How can I pay for my order?

Payments can be made by card, paypal, bank transfer, cash or by cheque.

Online orders need to be paid in full by card or PayPal at the time of ordering.

If ordered by email, post or in person we would ask for a deposit of €100 to commence the design. The remaining balance will be due after approving the design to commence the printing of the order.

How many photos can I use?

Depending on the type of card you can use as many images as you wish of your loved one without having it looking too busy. Additionally to the images of the person you can use one or two images for the background. The deceased can be featured in the background or it could be a landscape, hobby or object of significant to your loved one, such as a specific type of flower, sport etc. If you cannot find a suitable background image, please tell us what you are looking for and we will do our best to find a suitable photo in our vast image stock. 

Can I use photos taken with a mobile phone?

We always recommend to use images with a high quality and where the deceased is clearly visible. Mobile phone pictures taken in dark areas can be of a lower quality. But most images taken with modern phones are suitable to be used for the cards.
We highly recommend, if your loved one was photographed by a professional photographer, i.e. at a wedding or similar event or during a portrait shoot, to ask the photographer to send you a high res jpeg. These photos are often used as the main photo of the deceased as they are often the clearest one and well posed.
Similar criteria goes for analogue photos. The clearer the better.
If you decide to scan the photo yourself, please scan them at 600dpi and save them at high res jpeg. We do however offer free scanning service, if you have no access to a scanner. 

Do I have to use the verses supplied on this website?

No. The verses on the website are just a little help to find a suitable one for your loved one. You can alter any verse to your specifications or simply send us your own verses or prayers. As mentioned in our business name; our memorial cards are all bespoke and 100% customised. Every order starts with a blank canvas. Pictures, verses and even sizes and folding layouts are all changeable. 

How long does it take to get my cards delivered?

On average please allow us up to four days from receiving the order until you receive the first draft of the card(s) by email or post.
Once the layout(s) are approved by you it will take about two or three weeks, depending on card type, to get the cards printed and delivered to your address.
During busy seasons between October and December it might take a little longer, but we will inform you about any disruption in advance.
If you have an urgent order, please let us know when ordering the cards and we will do our best to get them ready in time.

I have noticed a typo on the finished cards. Can I have a
re-print?

While we take our upmost care to spell check every order, typos are human errors and will occur at some stage in time. As the content is provided by you and draft(s) have been approved by you, we cannot be made responsible for any re-print costs. 
In the case of a re-print, we will offer it at a reduced price to cover the printing costs. 
We really recommend getting the draft proof read by you and at least one more person. The more eyes the better the chance spotting any errors.

Can I re-order more cards after I have received my order?

Yes. We will keep the artwork on file for at least 2 years. While it is more cost effective to order more cards at the beginning, we can offer to print additional cards afterwards at a reduced price.

Can I include extra metal colours to the design?

Unfortunately no. We only offer to print our cards in CMYK and no extra Pantone metal effect colours. But we can provide a gold/silver effect look alike, printed in full colour CMYK.